[Resolved]  Micromax — Mobile phone is not working

Address:

Gurgaon, Haryana

I have purchased Micromax canvas spark phone via snap deal .Order No [protected] and invoice no is SB6D58/15-16/28963 .I received the phone on 13 June 15.when I operated the it I found that it have severe manufacturing defects. Its screen black out abruptly, even at the time of incoming call screen doesn't switches on. Screen doesn't open at all by pressing power key too. Sometime suddenly it opens and blackouts immediately. Due to this problem I am not able to attend my important calls. I have sent an email on 21 June 15 to snapdeal to exchange the product but the replied that ”please visit the brand service centre with the copy of invoice as the product has manufacturer's warranty to get the issue/fault rectified”. I have visited nearest service centre at Irla vile parle (w) on 27 June 15, but centre was permanently closed. I visited another service centre located at Santacruz (W) on 4 July 15 but due to technical problem that centre was also closed. I tried to call to service centre and sent email too but nobody has responded. I visited again on 28 July 15 I was told that "there might be software problem" so they formatted the phone. Phone worked for few days and same problem has appeared again. I revisited the service centre on 17 Aug 15 and 12 Sept 15 again they formatted the phone it worked for few days and same problem has appeared again. I revisited on 26 Sept 15 they told me that there might be hardware issue and told me to submit the phone for diagnosis. After one week Service centre informed that “Phone has repaired kindly collect it” .After few days same problem has appeared. I decided to repair my phone through online service of Micromax. Delivery boy came on 14 Oct 15 and collected the phone and handed over job sheet (No. 106) to me. After one week they informed that “phone has repaired and delivery boy will come deliver it”. It worked for few days and again same problem has appeared. Even after 5 repairs problem is unsolved. This indicates that either this phone has severe manufacturing defect or micromax don't want to repair it. I have frustrated by this phone. I have sent email to micromax on 8 Sept 15 and 5 Oct 15 to either exchange the product or refund my money, but they refused it. They told me that “there is no refund/replacement policy available from company end”.The phone is under warranty of one year. Micromax has cheated me by selling defected phone. Kindly register case against micromax and help me in getting my refund.