Micromax Yureka — Micromax Yureka Mobile

Address: Vadodara, Gujarat

Dear Sir, With reference to the ticket no. 1099538, 1088968 and your mail dated: 11/07/2015 from [protected]@yuplaygod.com, I would like to say that the problem of my Yureka was not resolved. I would also like to say that I had reset the replaced device with IMEI No. : [protected] & IMEI No: [protected] as per their instruction and restarted it again. But the problem of mic/speaker is still present. When I call someone or if someone call me, I have to put the phone on speaker mode to hear the call every time. Without speaker mode I can't hear the caller voice and the caller also can'thear my voice. Even sometimes speaker mode is also not working. The same problem was discussed with your customer care representative many times. They told me that I had to start the "Screen cast" application and record the video and sent it to you for further action, which I had sent it to you earlier. Moreover, now new problem has started with "HEADSET JACK". The "HEADSET JACK" is now not working/connecting. Also now the device is takling long time to charge the battery fully. I had put the phone on charging at 9.00PM yesterday, till now the battery level is 72%. Sir, I had performed all the activities as per the instruction of MICROMAX YUREKA. But still the problem reamins the same. I too had to spend time and consume my internet plan for reset/reinstall the application. Now, I am really fadeup of all this activity and your bad responce. Hence, I request you to refund my money (Rs. 8999/-) back and arrange for the reverse pick up of your mobile, as I am really very much upset with the service you had provided or I will write the case to "COMSUMER COURT" for mental harrasment.. Hoping for a favor able reaponce from your end. Regards, Vijay R Yadav Mob: [protected]/[protected] E-95 SHIVAM SOCIETY, OPP AMBE SCHOOL, DARBAR CHOWKDI, MANJALPUR, VADODARA -390011, GUJARAT.