Mims Hospital — careless attitude of a ophthalmology doctor

Iam associated with mims kozhikode for a decade in connection with treatment of my mother, who is nearing 80.
Iam very satisfied with my regularly consulting drs at general medicine and cardiology.
Today, i had a very bitter experience with an ophthalmologist, dr. Sunita. After consultation and tests, i waited for nearly an hour to get the medicine prescription. The duty nurses also expressed their helplessness. It was ok if the dr. Was busy with patients. But the doctor was busy with personal talks in her chamber with another dr. Of same deptt. My patient, was very uncomfortable being on wheel chair for hours. I also expressed my bitter experience with customer care of mims before leaving hospital.
I request the people/ patience to avoid such doctors who don't care even a wheel chair patient.
I also express my gratitude over the care and relationship maintained by my doctors of cardiology and general medicine...