Mims Hospital — Reception oncology

Even though mims hospital has been actually well appreciated in its value and dignity they are giving to customers, but today the lady sitting as receptionist (Donno her name was wearing normal dress) oncology department very carelessly and unprofessionally dealt my query about one doctor whether he has started the op and not asked me 'how do i know him came or not too much people are down here... You are finding some reason to swear?' infront of others without any provocation. Then i told her that please don't be so prejudice against someone then she replied like 'you are always being like this difficult to manage'. This kind of attitude from someone in an hospital that has been giving high priority to the customer service and understand the true meaning of the saying 'customer is gold' is totally unacceptable and strange according to me as a son of a patient who is been undergoing treatment from the same hospital since it has started functioning and very satisfied so far.