Mivi Collar Flash Headphone — Left & Right ear is not working Need to replace or return the product

Website: www.mivi.in

Hello Consumer complaints,

Since 3 months for my mivi collar flash earphone no one comes for pickup I taken so much followup from this ([protected]@mivi.in) guys just replying { sorry for delay and we are trying to pickup but no one come )
( They don't have support number which is working well)
PFA having proof :

1. Name: Sanjay Kisan Joshi

2. Door/House/Ward Number: 11, Sidhheshwar Society,

3. Full address: Sahakar Nagar, Near to Sarda Circle Ganjmal,

4. Pin code : 422001

5. City and state Name: Nashik, Maharashtra

6. Contact number: [protected]

7. Email Id: [protected]@creatoactive.com

8. Order ID: R[protected]

9. Name of the Product and Color: Collar Flash Blue Color

10. Date of purchase: 27 July 2021

11. The exact issue with the product: Left ear Buds not working

12. Mobile Model : Poco F1

Thanks
Sanjay Joshi