[Resolved] Mobile Fun India — Payment not received

nikhil.nair1987

from Pune, Maharashtra

Apr 3, 2016

Address: 411017

Website: in.mobilefun.com

I made a transaction for the below mentioned product. My bank has confirmed with the transaction id that the payment has been successfully made but when the sit displayed a message that the payment declined which certainly raises a question of fraudulent activity.

There is no order showing in my account details with this ecomm site nor any confirmation email or text message while the only details that i received was from my bank on the payment confirmation. I have raised a request with my bank and following are the product and the company details.

Company Information
Mobile Fun Limited is a VAT registered company. The Mobile Fun website is owned and operated by Mobile Fun Limited, incorporated under the laws of England and Wales (Registered No. 3914470).

Mozo Microsoft Lumia 950 Wireless Charging Back Cover - Black / Silver

Mozo
Product part number: 950BBSWN

Product reference: 55709.

My contact details are

Email address/log in details with mobile fun - nikhil.[protected]@gmail.com

Mobile number :- +91 [protected]

I am looking forward for a update for the query.

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Complaint marked as Resolved

Mobile Fun India customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2016

Mobile Fun India Customer Care's response Hello Nikhil, Your order was not properly downloaded and put on hold. Today everything was double checked and dispatched after the digital error was corrected. This means that your order is heading your way as we speak. Your order number is the following: 5484144 Should you have any other problems please don't hesitate to contact me. Thank you for your patience! Kindest Regards, Marina