[Resolved] Karbonn Smart Tab 2 — Has become unusable

informaniac

from Mumbai, Maharashtra

Dec 22, 2012

Address: Thane, Maharashtra

I purchased a Karbonn Smart Tab 2 after seeing their advertisement during the Champions League T20. In their advertisement they showed that it is capable of handling video calls using Skype. However the fact is Video calling is not supported in their Tabs.

The Smart Tab came pre-installed with Android Ice Cream Sandwich. When I found out that Skype is not being supported I wrote in to their customer care email regarding the same. The customer care replied saying please visit the nearest customer service center and they will upgrade a software which will in-turn allow you to use Skype. So I deposited my Tab in the nearest Service Center i.e. Vashi. And they upgraded the OS to Android Jelly Bean.

Even after upgrading to Android Jelly Bean, Skype didn't work and neither did any other video calling software. The service center guys then told me that Karbonn is still trying to work out a fix for the same. If that was the case why do they advertise saying Video calling is supported.

Upgrading to Android Jelly Bean(Karbonn has re-written the name to Karbonn Smart Tab 2 Jelly Beaner), has caused another major problem. This problem has rendered my Tab totally unusable and I can't even trash it(I've paid for it). The problem is:

To connect to the Internet I connect to my home Wifi network. Once I connect to the Wifi Network, I need to sign-in using a login page on my webbrowser to be able to access the Internet. Till ICS was installed this worked perfectly on the Tab(Atleast something worked). However with the installation of Jelly Bean, the tab just restarts each time it connects to the Wifi Network. So now I am not able to connect to the Internet.

So now it has become just a gaming device which is not what I wanted. And secondly even bluetooth has stopped working. When I visited the service center, they were totally unhelpful and said please contact the customer care and they gave me this no.[protected]. This no. was never reachable. I don't think it even exists.

Please help me what should I do. I need a replaced device or atleast this device needs to be working.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

gagan24

from Gurgaon, Haryana

Feb 25, 2013

Hi,

I have also got the same problem. The Karbonn people is cheating with its customers. They have pre-installed skype application which is no towkring. In there website and other promotional sites they are adverstising that they are supporting video call. But none of the app available in Andorid market is supported in this Tab.

Regards,
Gagandeep

n.ramaswami

from Chennai, Tamil Nadu

Mar 2, 2013

whatever is explained above is true. i have recently got one karbonn smart 2 tab. ivory white with android4.0.2 version and skype was there but not working. i was asked to reset and when i did it the skype disappeared!!!quite a lot of people said that skype or any other video calling is not possible through this. n.ramaswami

bmoul

from Pune, Maharashtra

Apr 3, 2013

I'm having the same problem, i recently bought smart tab-2, the skype opens up well but when we try to login it will disappear and not sure where it is gone. i have tried to login many times but no luck. Customer service people never responds when we made any query.I was ditched by the karbonn people.