[Resolved] Karbonn ST9 — Service denial complaint against Azad Telecom, Begusarai & Karbonn Mobiles

Kumar Gaurav Rastogi

from Mumbai, Maharashtra

Jul 4, 2013

Address: Begusarai, Bihar

Dear Sir,

This is with respect to filing a complaint against an authorized service center for Karbonn Mobiles- "Azad Telecom" located at Begusarai, Bihar which has refused to take the Karbonn Tab ST9 Marvel for service. They say that they do not take these tablets for servicing. The concerned person's name is Md Irshaad (Mob. no: [protected]).

The serial number of the tab is ST[protected] and was purchased on 23/12/2012 from Croma Retail (Invoice no: SLF02A[protected].

From what I can read in the warranty card and website of the company there is no such criteria present whether the service center completely denies any kind of service to the customers that too within the promised 1 year full warranty time period. I need to file a legal complaint against the party. Please guide me on the way ahead. I can be reached on my mobile number: [protected].

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Aug 6, 2021

Complaint marked as Resolved

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Comments

Croma Customer Care

from Mumbai, Maharashtra

Jul 5, 2013

Dear Kumar Gaurav Rastogi,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Croma Customer Care

from Mumbai, Maharashtra

Jul 24, 2013

Dear Gaurav Rastogi,

Trust your complaint with Croma has been resolved.

For any further queries or feedback, do feel free to call us on[protected]. You can even SMS <CROMA> to 56677, and we will call you back.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma