[Resolved]  Modi Hyundai — Insurance

Address: Thane

Dear Sir,

This mail is to inform you about the misguidance & ignorance from your Modi Hyundai staff which led to financial loss from our side.We have bought a Hyundai Venue Compact SUV Turbo SX car from your Modi Hyundai Showroom on 08.12.2020 with extra accessories fitting total amounting of Rs.11.30 Lakh .As I am myself a banker in Bank of Maharashtra so while negotiating the price with your sales Manager Ms.Shruti I had clearly stated that I wanted to opt insurance from my bank's insurance agent as they will provide me best option and services with optimal price.But Madam had asked us to opt for insurance from their showroom only with the promise that she would also help us with the best insurance option.I have clearly stated at that time since I am buying this car for my wife's office use so i need full insurance coverage as she is new to driving 4W.In lieu of that while accessories fitting also i have opted for Front and back guard also along with other internal and external accessories fitting.I again stated that I need full insurance coverage and madam along with Mr.Mohit also stated that they will provide the full insurance coverage so we opted for Generalia Insurance.On 8th Dec we got our car.My wife met with an accident while going to her office when a pickup van braked suddenly at the signal which resulted in frontal guard cracking.When we contacted Madam for knowing the details of our insurance coverage for our front guard she clearly denied that it is out of coverage of insurance.We felt cheated and misguided at that time as we have time to time stated our requirements for our whole insurance coverage but no one has informed us that accessories are not in coverage of insurance.When we tried to contact madam for clarifications for such a loophole from their side she gave us the number of another person for talk.then another person asked us to contact the another person so till now we are moving in this vicious circle of calling different persons from the showroom for compensation of ignorance from their sales manager.

Thanks,

Neha Raj,
RO WEST,
ACC Thane Complex,
Near Teen Hath Naka,
L.B.Shastri Marg,
Maharashtra - 400604
Phone - [protected]

Kumar saurabh
[protected]
MH04KL7618