[Resolved] Mondelez India Foods / Cadbury India

[Resolved] Mondelez India Foods / Cadbury India — Dairy milk chocolate issue

A ajayps

On 15th June 2021, my son had his 1st birthday. And got 7 to 8 packets of Cadbury celebrations big packet as gift.. and we refrigerated as usual we do with dairy milk chocolates.. but after opening the sealed pack, only the dairy milk chocolate seemed like powdered substance Instead of smooth chocolate.. rest all gems, 5star chocolate we in good condition.. what must be the reason can I know.. m now 38 years old.. and had dairy milk chocolate as one of my favorite since my childhood.. never that sort of issue arrised.. please let me know the reason.. so dat my kids too would enjoy our favorite Dairy milk chocolates.. Was this information helpful? No (0) Yes (0)
Aug 5, 2021 Complaint marked as Resolved Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

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Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)