[Resolved] Mondelez India Foods / Cadbury India — Expiry products delivered in Cadbury celebrations pack with different expiry date at pack

Sambhav Upadhyaya

Dec 11, 2021

Address: Mondelez India gurgaon

Dear Team,

Its very sad to say that cadbury celebration pack (2 daily milk, a 5 star & 2 gems) was delivered to me on 8th December'21. The pack outside showing the expiry date as 03/22. And when my spouse consumed, she found the taste and texture of product as stale and unusual. The irony is when we checked the expiry at individual products, it was different from the celebration pack, 06/22.

How come such product is reaching the consumer? This is very disturbing and require immediate attention. This can lead to serious health issues.

Never expected this from cadbury's !!

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Jan 14, 2022

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2021

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)