[Resolved] Mondelez India Foods / Cadbury India

[Resolved] Mondelez India Foods / Cadbury India — Order not delivered

S shashwat2017 Aug 19, 2021

I had ordered a rakshabandhan gift hamper with order number:610159 on 5th of august and estimated delivery date was 12th august. Its 19th now and the product is not yet delivered and their has been no update regarding status of the order. I have written numerous email but have received no reply. Have tried to contact customer care but the number given on the website doesnt work. It all feels like an elaborate scam. Was this information helpful? No (0) Yes (0)
Sep 29, 2021 Complaint marked as Resolved Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint. Verified Support Aug 20, 2021 Mondelez India Foods / Cadbury India Customer Care's response We sincerely regret that due to a technical glitch at our end we could not execute your order timely. We have therefore cancelled your order and arranged for a full refund. Please note it will take 6-8 days for the amount to reflect in your statement. Also we have checked our mail box and confirm that we have not received any mail from you. Our toll free No [protected] is working fine and we are receiving calls on this number. Please do let us know where have you registered your dis-satisfaction. Aug 21, 2021 Updated by shashwat2017 I had mailed from a different emailid: [protected]@gmail.com . Have attached a proof. As for other avenues of complaint. I had filled the complaint form on your website twice. Called the number on your website:[protected]. Thanks to you guys i will not be able to send diwali gift to my sister on time. Verified Support Aug 24, 2021 Mondelez India Foods / Cadbury India Customer Care's response We confirm having received your mail. We sincerely regret that due to a technical glitch at our end we were unable to execute your order timely. We have therefore cancelled your order and arranging for a full refund. Please note it will take 8-10 days for the amount to reflect in your account.
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