Motorola Mobility — Moto g 2nd generation and network issue
J
juhi shah
from Surat, Gujarat
Address:
Vadodara, Gujarat, 390002
Website:
www.motorola.in
I gave my phone on 20th nov for flash not working in ensure service center baroda and after 15 days they gave me phone duly repaired but simultaneously the started having network issue which was alright before i gave my phone for repair.now when i contacted them for the issue they sent me to another service center name R-TEL. ON 13 DEC R-TEL has received my phone without any jobsheet and gave me only customer information letter. YESTERDAY when i contact them they says that my phone motherboard issue may be due to repair done by ensure service center so again i have to wait for more then one month for repair which is only due to negligence of both service centers. since more than one month period i have to face problems without my phone and also not sure that when it will fully repaired now. in this case i suffered with mental and financial harassment only due to negligence in duty by both service center center and also rude behaivour of R-tel service center baroda and today they informed me to collect my phone back without any repairs and ask me to go out of station for other service center as they cannot provide me service reasoning that motorola not supplying parts. in this circumstances i m put in force to take a hard necessary legal actions for failing to provide me quality product so i request you to replace my phone as it in guarranty period.
i have also lodged complaint in motorola today at 12p.m on [protected]. and contact number of R-TEL service center baroda is [protected].
the complaint number provided by motorola is[protected].
so please help with the same and solve my issue.
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Motorola Mobility customer support has been notified about the posted complaint.
Dec 18, 2015
Updated by juhi shah still not any action taken by company. no any reply from them. still complaint is unsolved.
i have contacted again motorala customer service centreon tall free number[protected] and discussed with team leader mr. angad but he has also not properly and satisfactory given any answer and not assured for any action. status remain same. do the needful at the earliest because i suffered without my phone till from 20 th November and company has no any worry for after sales service.
Dec 18, 2015
Updated by juhi shah still not any action taken by company. no any reply from them. still complaint is unsolved.
i have contacted again motorala customer service centreon tall free number[protected] and discussed with team leader mr. angad but he has also not properly and satisfactory given any answer and not assured for any action. status remain same. do the needful at the earliest because i suffered without my phone till from 20 th November and company has no any worry for after sales service.
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