[Resolved] Motorola — Problems in moto g plus (black, 32gb)

Ashwani behl

from Gurgaon, Haryana

Address:

147001

I have order[protected] a moto g plus 4th gen (Black 32 gb) from amazon on 26 august 2016 and i received phone with following b01ddp7gzk serial no [protected] on 30 august 2016. As soon as i received phone has started giving problem, whenever i connect the charger in charging slot they didn't connect sometime and if they connect it shown the "charging slowly" on display lock screen and it takes 6-7 hours to complete the charging. When i contact amazon regarding this fault they said exchange policy is finished by 12 september 2016 and they are now directly me to service centre. I am very much shocked that new phone are showing such types of problems. Hence i requested you kindly resolve my problem by replacing my phone as i trust motorola and i don't want to loose it

Sourav behl
[protected]

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Oct 23, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Sep 22, 2016

Updated by Ashwani behl I have order[protected] a Moto G plus 4th gen (black 32 GB) from Amazon on 26 August 2016 and I received phone with following B01DDP7GZK serial no [protected] on 30 August 2016. As soon as I received phone has started giving problem, whenever I connect the charger in charging slot they didn't connect sometime and if they connect it shown the "charging slowly" on display lock screen and it takes 6-7 hours to complete the charging. When I contact Amazon regarding this fault they said exchange policy is finished by 12 September 2016 and they are now directly me to service centre. I am very much shocked that new phone are showing such types of problems. Hence I requested you kindly resolve my problem by replacing my phone as I trust Motorola and I don't want to loose it

Sourav Behl
[protected]

Verified Support

Sep 22, 2016

Motorola Mobility Customer Care's response Hi Sourav,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.