Motorola Solutions — Moto g play 4th gen phone - blank display in just 2 weeks..

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Motorola

We purchased moto g play 4th gen phone online from amazon india on 14th dec 2016. Only 15 days later, the display on the phone went blank and the phone has become unusable. When we called customer service, they say they cant do much and we have to take it to a service centre. The service centre locations are far away from where we live and the holder of the phone is an 80 year old man with no access to transportation. When we requested motorola to make arrangements to come and pick up the phone, they bluntly refused and said that it was not in their policy. The customer care personnel were extremely cold and rude and were not even willing to consider the situation that a brand new phone in possession of a senior citizen could warranty a little flexibility in their policies and approach. Very disappointing and frustration experience with motorola. Will ensure we tell everyone how the product quality and service has been. Pathetic!