[Resolved]  Motorola Solutions — Moto g third gen

Address:

121004

I purchased my phone (Moto g third gen) in jan. 2016 from flipkart. Within couple of months neither speaker nor mic were working properly. I submitted the phone to service center of motorola in sector 37 faridabad and after keeping my phone for one week they returned it without any significant improvement in the same.

The during july month, i submitted the phone in moto service center in sahara mall gurgaon. They misbehaved with me during submission of phone but somehow i had to submit phone because i had no other option. They changed some part in the phone for mic and speaker to work properly. This problem got corrected.

Now, more than one month back, while i was sitting in office, i found that my display and back of phone are having a gap. When checked closely, i found that display is almost separate from its base. I thought of taking the backup in a day or two. But before that could happen. Phone went in a mode where it is only showing moto on display.

Now, i went to sector 37 - faridabad service station of motorola. They said that they cannot take the phone as the last complaint is yet not closed. I contacted sahara mall service center many times on that day but nobody responded. Then next day, i called them again for close to two hours and they said that they have never corrected my phone. Height of idiotic nature.

I again contacted sector 37 - faridabad service center. They still said it is open. As i have a office life, i did not do anything for couple of days and called again sahara mall - gurgaon service center. This time some girl checked and said yes it is open and will be closed in 5 minutes time. Same was confirmed from sahara mall after 15 minutes. But at that time, i was sitting in service center of sector 37 - faridabad. He check after 30 minutes and said yet not closed.

Called the same guy on wednesday (12.10.2016) and he said still not closed.

I am furious as what shall i do?
I dont want this phone to be repaired and want my money refund. I have already purchased a new phone.
Please guide.

My phone's imei no is.[protected],[protected]. Invoice no. From flipkart is blr_wfld[protected].
My email id is [protected]@yahoo.com.