| Website: www.mpjewellers.com |
We have placed an order on mr jewellers barrackpore on 16th october and got the delivery of the ring with cats eye after the committed date. Even after taking the ring size, they have given a ring of 19 size where the correct size was 25. While delivering the unit from srerampore store, the concerned person really forced the ring to the finger and within half an hour the finger started swelling and as the store was already closed, we had to rush to a local shop to cut the ring from the finger. While pushing we repeatedly told them that the ring is small it will not fit but they pushed so hard in the finger that later the finger actually started bleeding, its there in the picture and in the mail also. Again they took the ring and told that they will set it right and again within some days we got the call that the stone was broken and we again had to go to the barrackpore store to select another stone and repeatedly requested them to handle with care. Now yesterday we got the delivery finally from the bidhan sarani store and got the ring with broken stone. Even after showing them the broken part they repeatedly denied that and started giving lame excuses. We were so much irritated that took the ring and had to come out of the store.
We have been harrassed like anything for the last 2 months, we are paying the amount and asking for the service, the service is so horrible of mr jewellers we cant even imagine from such a brand.
We need the full refund and also compensation for the time they have wasted. Have attached the mail, in the fist mail we had also attached the picture of the bleeding finger which i coudnt attach here due to scope. There is a time line for wearing stone when suggested by any astrologist and that time has already crossed because fo this negligence from them.
Request to resolve the issue and refund the full amount as on date, along with the compensation.
We really need to get rid of mr jewellers now.
We have not received the final bill so exact amount is still pending (Stone = 40290 + ring approx value = 39748)
And the compensation amount need to be added now.
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