| Address: Chennai, Tamil Nadu, 474020 |
| Website: mrfltd |
Hi, My self Ashok Verma from Indian Air force Maharajpur, Gwalior.
I have purchased a MRF tyre SL no [protected] type 155/70R13 75T ZVTS TL in march 2015 for rupees 2600/-, copy of bill deposits to dealer, where I made a claim against defects arising in above quoted tyre.
Now I received a SMS that my claim has been accepted against payment of rs 986/-.
First of tell me why you have made a defected product and if at all by mistake it comes out, then whose fault is this?
And what is meaning of issuing Guaranty ?
And if it pro rata base then how you calculated ?
And last thing if i would have to pay rs 986/-along with tyre I could have exchanged from a gray market and may be with better options since the condition of tyre is excellent (inspected by dealer).
Since I am defence personnel and always residing in camp area, our car run is always short, so in one and half year since i purchased the tyre I runned my car only 3300 Km approx.
So how you have calculated the depreciation valve amounting to 38% of original valve.
Hence i am urging to you, I am not in favour of this, kindly issue a new tyre or repair defected product and return back to me without a single penny.
And one thing more if the result of this communication goes in negative, I along with all my close one's will loose faith on MRF BRAND and in future we all will not purchase MRF BRAND tyre.
JAI HIND
My contact details are [protected]/[protected]
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