| Address: Ghaziabad, Uttar Pradesh, 201012 |
Hi team
I have purchased a new maruti suzuki baleno car on 22nd of may 2016 and it has not been driven more then 1800 kms so far. On 11th of nov i went to lok nayak hospital and while parking the car in the parking area, it got striked with the cemented corner of the pedestrian and the tyre got burst from the side (Not from the base). I don't think the impact was strong enough to damage the tyre from the side.
I contacted maruti and mrf both and i have been advised by customer service agent of mrf to visit and submit the tyre at indu tyres, sahibabad for the inspection and replacement purpose.
After 2 days i have received a text message from mrf that it was not the manufacturing defect and nothing can be done further. I suddenly contacted mrf customer care agent (Ashhar) and logged a complaint (Complaint reference number : cn60702) and as promised i received a call back to day from the nitin (Complaint handler) from noida. We had a conversation about the problem but being a customer i am not at all satisfied with the resolution.
Mrf is a brand and i was not expecting that the quilty of a product would be so poor also as a part of resolution of my complaint i was expecting a positive response but that hasn't happened and mrf again let me down.
Being a customer i am not at all happy and satisfied and would like to highlight this matter and request mrf to kindly provide me the replacement of tyre as a goodwill gesture as soon as possible.
Size and specificaiton of tyre.
Mrf zvtv
185/65/r15
Your prompt and positive response would be highly appreciated.
Regards
Harsimranjeet singh
Phone # : +91 [protected]
Address : h. No 571, sec 2c,
Vasundhra, ghaziabad. U. P
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