MRF Tyres — rejection advice inappropriate and not acceptable (mrf cc[protected]

Website: www.mrftyres.com

I purchased 2 new MRF Tyres from Super Agencies for my Honda City Car on 11th July 2024. On 13 July 2024, early morning at 2 o'clock, when I was driving to the airport, the newly fitted tyre developed a small crack and the tyre became flat in a small pit. Then I reported this complaint to MRF and I got the following reply:

Dear customer, We regret inability to accept No.[protected]Sl.No.2124) as claim as no manufacturing defect found. Contact Dealer or[protected] . MRF LIMITED.

If a tyre can develop a sharp cut within two days of fitment what guarantee does the company want to give customers? I humbly request that you replace the defective tyre with a new one as soon as possible.