[Resolved] Msrctc — Money deducted but ticket not received

Sachin Shivaji Patil

Aug 22, 2022

Address: Maharashtra

Website: public.msrtcors.com/ticket_booking/index.php?msg=1

Hi,
My MSRTC userid is: sachinsjv
I have booked MSRTC ticket from official MSRTC website.

Bus booking details are as follows:
Boisar to Sangli
Date of Journey : 29/08/2022
Boarding from: boisar
Alighting to: sangli
Seat number :14, 15

I have completed payment using atom option:
Transaction Date & Time [protected] Time 12:40:54
Merchant Transaction Reference No. [protected]
Atom Transaction Reference No. [protected]

After payment website directly got redirected to home page instead of showing ticket details. I have not received ticket on mobile number as well as email id. Since ticket was not booked, I booked those seat again by paying again. So please refund the initial payment done by me immediately.
Thank you

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Aug 22, 2022

Complaint marked as Resolved

Dear Customer, Thank you for writing to NTT DATA Payments Merchant Service Desk We would like to inform you that refund for the said transaction has been successfully initiated from merchant end on 22.08.2022 and same will be credited into customer account within 7 to 10 working days as per process. We Value your relationship with us. For further assistance please contact us @ e-mail ID: NDPS.helpdesk@atomtech.in, Telephone: 18602664959 opt 1