Mss Transport — During parcel valuable things are missing : Reg

Hi,
I booked on[protected] in your good office (Rasipuram). The parcel was sent on[protected]. During received the parcel it was damaged. I asked to incharge of your particular office (sundarapuram), he reply irresponsibly. he asked call to booking office we are not responsible. Abruplty I called booked office ( Rasipuram) they are also replied to irresponsible answers. My valuable things are stolen and few things are damaged. who will take the responsible?? why your booking agent ask to me how to put a overweight? Has he rights to me?? If you're not willing then inform customer, they will be ready for manage alternate solutions.