[Resolved]  MultilinkWorld — irctc dongle

Address: Bhadrak, Odisha, 756100

I rajkishore prop of raj tele service/oriental insurance premium point from bhadrak odisha with my multilink k code 67548 that on telephonic conversion in month of june 2018 i paid to multilink for full service. But upto nov 2018 repeated call to multilink send me irctc dongle. But that not working in my system then repeated call they remote my system several times for several hours for which my own work hampered, then they said my system not support irctc dongle, i said that non of my 04 system faulty. Then for trial basis i request my friend his irctc dongle, it works fine. Then i contact customer care about this faulty dongle, they denied it and always every time not respond me, shows system busy.
On april 2019 i send that dongle to multilink by speed post, after one month call to customer care THAT they check it if fault occurs, then they send it to service provider and irctc send me that dongle. Till now no service from multilink.

Please help me
rajkishore
[protected]
[protected]@gmail.Com
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Feb 13, 2020
Complaint marked as Resolved 
MultilinkWorld customer support has been notified about the posted complaint.
Verified Support
Jan 13, 2020
MultilinkWorld Customer Care's response
Dear Sir,

We really apologies for the in convince caused to you.

Our customer care support team will help you for resolution once we received your old Dongle.

please share us the POD number for tracking.

also i am attaching the Escalation matrix for future help

Thanks & regards,
Santosh Gupta
[protected]
 
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