Mumbai University — non issuance of convocation certificate

Address: Mahatma Gandhi road,kolivery village,university of Mumbai, Kala ghoda,fort,mumbai,maharashtra 400032, Mumbai City, Maharashtra, 400032

Respected Sir
I have cleared my TYBcom in the year 2014 through distance education of Kalina university.
Now when I asked for my convocation certificate, the Kalina university tybcom staff says that Mumbai university has not issued my convocation certificate.
I want to know sir, is Mumbai university not issuing my convocation certificate or if Mumbai university issued my cc then why kalina university failed to found my convocation certificate.
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Date: 30/12/2019
Neha Gupta(TYBcom-2014)
Seat no:96469
Kalina university(IDOL) misplaced my convocation certificate.please Sir make my convocation certificate again and kindly provide me

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