Mumbai University — The branch authorities

Address: Mumbai City, Maharashtra, 400003

I am extremely irritated with the way the mumbai university fort branch works and the people who work there have no manners to communicate over the phone
i have tried calling so many times they just do not answer and these are the following number i have called on
[protected]
[protected]
finally after so time a lady picked up on the first number and before i could ask her anything she hung up the phone i tried calling again no answer again a lady picked up and she spoke in a very rude manner i asked her the address she told me "aap fountain pe kisi se bhi puch lo" this is not acceptable at all
and i told her please pass the phone to somebody senior i have a important question she told me
'aap ka problem hai aap aao and baat karo
and 1:30 ke baad sab milenge abhi lunchtime hai" and she hung up
this is not the way you deal with people i need an urgent feedback on this matter and the required answers
are they not laible to answer over the phone ? or they simply lack professionalism and manners to do so ?
please take some serious actions against them or i will take this matter further