Municipal Corporation Of Delhi — behaviour of government dispensary staff

Address: rohini sec 21- delhi 110086, New Delhi, Delhi

I m bhawishya reside in north west delhi. On 26/11/2019, i went to the government dispensary in rohini sec 21, it's an under instruction building still. I met doctor she asked politely and the registration desk's people was also nice and polite but the medicine distributor was so arrogant and rude. I gave him the prescription slip but he denied just because i was looking at my phone to answer a call even i told him "sorry, uncle important call tha". But he said "tujhe dawai ni dunga sarkari dawai h ye yha ek hi kaam hota." what does it mean?? To a common person.
Delhi government providing us this free service just because they promised us to win the election. It doesn't mean that you will show a pity on us or doing a favour to the people that you are giving free medicine. Delhi government can't recruit sophisticated person and literate people?
It's a request please do something, this is not right thing you are doing with public, providing free service and showing a favour. People who don't know what to do they are still bearing the behaviour or staff provided by delhi government to intract with local public