| Website: www.myflowertree.com |
I had placed a order fro myflowertree.com wid order no 345037. While booking i was asked for time slot - where i selected 8am-12pm on 05 march. However, wen i chatted wid their agent sheena, she informs it was system glitch and order cannot be delivered between 8-12. Wen asked wer on website is it mentioned, she was unable to answer.
I asked her to cancel d booking, she denied and says its ur opinion about the website.
Here is the chat transcript:
Chat started on 05 mar 2018, 05:44 am (Gmt+0)
(05:44:21) * visitor 96071050 joined the chat *
(05:44:23) myflowertree: welcome to myflowertree.com, do you need any help while placing the order online?
(05:44:36) visitor 96071050: hi
(05:44:49) * sheena joined the chat *
(05:44:53) sheena: hello how may i help you today?
(05:44:55) visitor 96071050: wanted to check whether order no order id: #345037 is confirmed
(05:45:19) sheena: please allow me a moment to check this for you
(05:45:52) visitor 96071050: i had placed order for today bt didnt get any call from the vendor still
(05:46:21) sheena: yes this order is in the process but since it is goa it will be delivered in evening by 5 p. M.
(05:47:12) visitor 96071050: bt i had placed d time slot as 8-12
(05:47:57) sheena: that is a system glitch that you selected 8am-12 p. M., whereas in goa we offer only 1 slot which is 11am-9 p. M.
(05:50:21) sheena: rest assured your order is in process.
(05:50:44) visitor 96071050: that was not informed to me at d time of booking
(05:50:56) visitor 96071050: its your system glitch
(05:51:22) visitor 96071050: the person will not be available at d given address after 2
(05:51:24) sheena: we can deliver in goa between 11-9 p. M. Which was also given on the time slots.
(05:51:52) sheena: we cannot commit about any particular time in goa's order
(05:52:07) sheena: in case recipient is not available we will coordinate and get it delivered.
(05:52:07) visitor 96071050: wher is it mentioned on d website
(05:52:09) visitor 96071050: i am akin
(05:52:41) visitor 96071050: wer on website it is mentioned that delivery is available only from 11-9 for goa
(05:52:49) visitor 96071050: i didnt get any such option
(05:53:17) visitor 96071050: and if it was mtnioned i shdnt have got 8-12 time slot
(05:55:59) sheena: i understand that it might not have been shown to you that is why i am saying it is a system glitch.
(05:56:20) sheena: i am giving you the information that for goa we have only 1 slot which is 11-9 p. M.
(05:56:28) sheena: and your order is already in process.
(06:01:10) visitor 96071050: pls give me d complaint id
(06:01:19) visitor 96071050: escalation mail id
(06:01:25) sheena: [protected]@myflowertree.com.
(06:01:34) visitor 96071050: ths is customersupport id
(06:01:39) visitor 96071050: i want d escalation id
(06:01:59) sheena: escalations/support are handled by the same department.
(06:02:01) visitor 96071050: worst site to book
(06:02:10) sheena: that is your opinion.
(06:02:20) visitor 96071050: yes indeed
(06:02:27) sheena: we have given you the information
(06:02:29) sheena: already
(06:02:32) visitor 96071050: m pasting ur chat on fb
(06:02:34) sheena: about the time slots
(06:02:35) visitor 96071050: stating ths
(06:02:43) visitor 96071050: n ur system glitch]
(06:03:38) sheena: when you have chosen 8am-12 p. M. On top of that 11-9 p. M. Was clearly mentioned, but you have selected the earliest time slot which is not available in goa
(06:03:48) visitor 96071050: wer was it mentioned
(06:03:49) sheena: when i cleared it to you
(06:03:53) visitor 96071050: show me dat
(06:04:03) sheena: you are saying worst site
(06:04:08) visitor 96071050: y was preference given wen u dnt have d time slot
(06:04:40) visitor 96071050: n also u have clearly mentioned in ur chat
(06:04:45) visitor 96071050: its system glitch
(06:05:59) visitor 96071050: pls cancel d order and refund the amount
(06:06:03) sheena: i hope you understand when a system glitch occurs the information can only be clarified to the user. We cannot work under the system glitch that has happened.
(06:06:14) visitor 96071050: wat is ur tech doin den
(06:06:24) visitor 96071050: if they cannot sort d system glitch
(06:06:29) sheena: i have escalated the case to them, they will fix this up.
(06:06:38) visitor 96071050: pls refund my money
(06:06:42) visitor 96071050: cancel d order
(06:06:43) sheena: order is in process
(06:06:48) sheena: cannot be cancelled.
(06:06:53) visitor 96071050: y
(06:06:56) visitor 96071050: wen its ur error
(06:06:59) sheena: because it is in process
(06:07:11) visitor 96071050: check wid ur supervisor
(06:07:18) visitor 96071050: u have mentioned its ur erorr
(06:07:27) visitor 96071050: and if m not gettin d slot selcted
(06:07:33) visitor 96071050: i dnt want dat order
(06:07:51) sheena: earlier you wanted the delivery by 2 p. M.
(06:07:58) visitor 96071050: can u deliver by 2
(06:07:59) sheena: and now you want to cancel the order?
(06:08:09) visitor 96071050: are u commiting to deliver by 2
(06:08:12) visitor 96071050: den its ok
(06:08:17) visitor 96071050: otherwise cancel it
(06:08:20) sheena: i cannot give any time commitment for this order.
(06:08:27) visitor 96071050: den pls cancel
(06:08:31) sheena: and once the order is prepared it cannot be cancelled.
(06:08:36) sheena: it is already prepared.
(06:08:55) visitor 96071050: ur tracker dsnt say dat
(06:09:27) sheena: let me check what i can do to sort this issue for you.
(06:09:39) * visitor 96071050 left the chat *
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