Myflowerapp — Late delivery and asked for extra delivery charges.

I ordered the cake from myfloweapp in Punjab and already paid 200 for timely delivery between 1 PM to 2 PM, but they called me and asked me to pay an extra 200 for delivery, I even paid an extra 200 for delivery, but the cake reached at 5 PM and not even on the exact location. and when I opened the cake there was no name written on it as I clearly instruct them to write the name.
What is the use of paying 400 extra if they didn't deliver on time and in the exact place? This is just unfair.
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    Myflowerapp Phone
    +91 8882018245
    Myflowerapp Address
    289, Sector-63, Near Fortis Hospital, Noida - 201301, India, Noida, Uttar Pradesh, India
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