[Resolved]  Myglamm — Product not received but still shows as delivered

I have paid for the delivery charges for Myglamm LIT liquid Matte lipstick- Like A G6. It was a free product given for completing their survey. On the day of delivery(12 February2022) i didn't receive the product but the Delivery status showed as delivered. While contacting the delivery person he informed that he doesn't know where he delivered because the route was new to him. I have raised the complain to their customer support and they are of no help. Everyday they give excuses and are dragging the matter.
ORD id[protected]-352100
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Feb 19, 2022
Complaint marked as Resolved 
I emailed Myglamm and I also messaged them in customer support in their app. After continuous messaging, they accepted the product as lost. They then issued a code for me to reorder the product. Finally my product arrived today.
 
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Comments

I'm very upset by your service. I ordered matte lipstick through online mode, but at the day of delivery it's showing that it's delivered in email and what's app message but I didn't receive my order.
I want to check on this matter that where the stupid delivery man has delivered my order. It happened this first time ever in life.
Please check on this email strictly and deliver my order on correct given address.

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