Myntra.com — 2 products has been cancelled but refund has not come yet

Address: Bangalore

I placed 2 products on Myntra by paying online through upi I’d . After 2 days both my products got cancelled by giving message as “ your products has been cancelled because of some internal error “ . And message as refund has been initiated in source account. I checked my bank statement there was no refund . I contacted customer care they said 24 hours lator refund will be initiated. It has been 5 days already, refund has not come . Help centre I have sent several message there is no response coming