Myntra.com — About refund money

I ordered shoes from myntra worth 1199 and paid through mobikwik wallet and I got the shoes I didn't like them so I returned while returning I chose to refund my money to my bank but they refunded it to mobikwik zip account but I don't have a mobikwik zip account
And now thrones is not in my wallet I tried to contact they they are not responding my phone number is [protected]