Myntra.com — account blocked without intimating the exact reason - prepaid order accepted and items still not delivered

Address: Registered Office Address. 3rd Floor, A Block, AKR Tech Park, 7th Mile, Krishna Reddy Industrial Area, Kudlu Gate, Bangalore – 560068, Bangalore, Karnataka

Website: www.myntra.com

On 20th jun, i had placed an order of 5.9k it was a prepaid order. The very next day my account was locked without any prior intimation. My payment is already collected by myntra, account is locked and items are still not delivered. When i called up customer care, they said since the account is locked nothing much can be done. Neither can i cancel the order nor get a refund for the items not yet delivered. Above all they are not sharing the specific reason for my account being blocked.in revert, they've sent me a mail saying that i must have breached their t&c policy. I'm a regular myntra shopper and also have select insider points, i want to the exact reason for my account getting locked, sending across a generic mail won't work.