Myntra.com — Account deactivate , not able to recover even after required details provided

Address: India

My account had been hacked by some one and myntra had deactivated the account without prior notice, when i called them to restore the account thy asked to send me the details at [protected]@myntra.com. its been more than 10 days after sending the requested details and no one from myntra reached back, when i call the customer care or contact myntra by twitter they have standard answer of "wait for 24 hours", i had lossed 36K which was there in mu vallet,

ticket is :IN[protected]
either thy are not receiving any emails i sent nor am getting their emails or calls.