1. I had ordered Vero Moda Yellow white top on Myntra.com - online shopping portal
2. The faulty top was delivered on Oct 6th - tuesday (this is one among many other tops that i had to return as all except for one top looked like poor quality tops)
3. Inspite of my busy work schedule, i was excited to open and see but due to pandemic and fear of products delivered from outside, i opened it on Oct 7th - wednesday raised the exchange request on Myntra Portal by choosing the correct category - "defective product" and i also uploaded pics on the portal
4. The delivery boy who came to pick refused to take the top and told me to raise a request and write an email to myntra support (for no fault of mine again)
5. I called up the customer care and asked as to why i should do that as i have already posted the pics on myntra portal stating the reason - the customer care representative had no answers to explain (not trained properly maybe)
6. After my efforts went in vain, i had to search my mailbox of 15K+ mails to search myntra support to upload all sorts of pics again - Imagine the pain the customer has to go through - again, for no fault of mine
7. In spite of my busy work schedule i managed to set time aside for this utterly useless work and on top of all this, i get a response which doesn't even make sense.
8. There were multiple follow ups and myntra support responded very vaguely with confused responses - once they said "product return to the origin" whereas i still have the product with me, then they said can't exchange / return as the product is with me.
9. They don't call back as they had disabled call back option on the portal
10. Then i had to go to the extreme of approaching Twitter - social media platform to vent out my frustration.
11. I got a call from a "case manager" by name Piyush from Myntra who assured me of a resolution and again asked me to share pictures of barcode, transparent plastic cover, etc. - total harassment again
12. In the middle of the working day, i asked as to why should i share the pictures again when I have already shared with the Myntra support ( I have all the emails)
13. He said he will find a solution and the call got over around 4:20PM and i got the reply within 7 minutes at 4:27PM that the top can't be returned or exchanged as it seems they had done the quality check beforehand. Where is the proof of Quality check?
14. Is this the way the customer care department works in Myntra?
15. Harassing the customer to go through all the hassles and again and again asking photographs for no fault of mine again i insist "for no fault of mine"
16. Has the world forgotten to work trusting people in good faith?
17. The products on Myntra are really cheap and they are spoiling the reputation of brands and as well as Flipkart
18. Request a solution for damages done to my quality time, mental harassment and for no resolution till now.
19. I am a working mother with roles and responsibilities. I ordered this to save time but realised that i had to waste more time to get a solution for a damaged top sent by Myntra - all for a single top. Really disappointing.
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