Myntra.com — amount deducted from my account but order not placed eppahari

I placed an order on 22nd jan 2019 for the amount inr 2226. Mount got deducted from my airtel payments bank but order was not placed.

I checked with airtel payments bank. They told that transaction was successful from their end and they gave me transaction id and referece number as well.

I called myntra today 5-6 times sharing the same and screenshots of my transactions. They say the transaction got cancelled.

I did not get the refund till now.