Myntra.com — apparel- missing items

Address: Myntra Designs Pvt Ltd, AKR Tech Park, B-Block, Krishna Reddy Industrail area,7th Mile, Kudlu Gate, 560068

This complaint is regarding my myntra order# 112864896370523939601.
I had placed this order on 19th december 2019 with myntra through online shopping app. I had ordered aks women maroon & blue solid kurta with palazzo and dupatta. I received this order on 22nd dec’19. As soon as i received this packet (Which was duly sealed packet) i opened it and found 2 items were missing there was only a palazzo pants inside the packet and the kurta and dupatta (It was a 3 piece kurta-palazzo-dupatta set that i had ordered) were missing inside the packet.
The moment i saw missing items in the packet i immediately called the myntra delivery boy and informed him about the missing items in my order. He told me to contact the myntra customer care and log a complaint. I immediately called myntra customer care and logged a complaint for missing items in my packet. I was told to wait for 3 working days for myntra to get back to me with a resolution. I didn’t get any updates from myntra and after 3 days i called myntra customer care. I was informed that the myntra executive who spoke to me didn’t log my complaint correctly and my complaint was logged again on dec 27’19. I was again given a timeline to wait till 2 january 2020. However, on dec 31st’2019 i got a text message from myntra informing me that my incident#[protected] has been successfully resolved. I called myntra customer care again and was informed by them that “after conducting a thorough investigation and review of my missing item (S) claim, myntra have found that the product (S) were dispatched from their warehouse in a properly sealed package.” they had also received a confirmation from the logistics team that the package was delivered in sealed and pristine condition to the same address as updated while placing the order and that the claim stands declined and thus myntra would not be inclined to look at the same anymore. I again reached out to myntra through email on january 2 2020 and had attached pictures / video taken after the i had received the order with missing items (Attaching the same here with this complaint for your reference). I was assured by myntra customer care team that they will investigate the issue and revert with a resolution. I sent couple of follow up mails after that but till date have not received and response from myntra. On 20.1.2020 i got a text message from myntra informing me that the return request i had placed with them for the missing item has been cancelled / declined as it did not pass their quality check.
Please kindly note this is completely unprofessional and fraudulent act on part of myntra to not own up to and accept responsibility for a lapse occurred on their part. Myntra is cheating and duping its customers in the pretext of various “sales” that they promote during festive period and do not even have proper quality checks in place before dispatching the ordered products to their customers. By this fraudulent act of myntra, it has proved to its customers and have given a strong message that no customer should trust the brand myntra as they do not have any professional ethics in place. Every customer placing an order with myntra should always ensure to select cash on delivery payment option and should refrain from placing a pre-paid order with myntra to avoid getting cheated the way i have been cheated and robbed by myntra of my hard earned money. Further, all customers of myntra should ensure to make a video / click pictures o[censored]nboxing / unpacking their order as soon as the delivery boy delivers it.
I request you to kindly take note of the above details and revert with an effective resolution. I request for an early redressal of my issue by myntra refunding full money i had paid for my myntra order# 112864896370523939601.