Myntra.com — asics shoes which I received defective

Address: Bangalore, Bikaner, Rajasthan, 334001

Order no.[protected]-5313001

Order received used product and they denied to pick this up so i am disappointed by myntra. I will go to the consumer court for that. Actually i have ordered asics black shoes of rupees 11504 and i got an shoes of different type used product in the box so i have requested myntra to pick up that and refund of amount that i have given to them now they are ignoring my mails and not replying
What to do i am embarrassed