Myntra.com Complaints & Reviews

I have ordered highlander shirt, they delivered old levi's shirt with highlander tag. I generated refund request, one day later the pickup man came for pickup and asked to take approval via customer care. I argued with the pickup man "you have delivered fake product you should take approval for the same". They said i will put your refund on hold and they put product on hold. I raised the complaint for the product and pickup man to customer care, still the complaint is under process.

My return product is picked up by myntra on 28th aug under incorrect return if but I have shared the tracking details, courier details, name and contact details of pick up guy, acknowledgment slip and pick up confirmation receipt also.

Even after following up 100 times they literally don’t bother to revert on my query and keep asking for 24/48/72 hours to resolve which never ends.

I have shared all details am still they are not processing my return amount.

I ordered a Nike sports shoe which turned out to be one size too big. The shoe was tried in my room and packed in its original box for return in exactly the same condition as it was received. But the Myntra associate refused to pick up the product siting that it was not in its original condition. It is my word against his!
I can confirm to you once again that the product was not used and was being returned as received. I need a refund on this product asap.
Pictures of the product have already been uploaded. will do so once again.
ID [protected]

I have ordered Anouk flats from myntra due to size issue i have placed a return for the product, after returning I recieved a mail that the return request has been declined. So I raised a complaint regarding the same. And now the reply I got from them is
Dear Customer,

This email is regarding the product return request.

Please accept my sincere apologies for the delay in the response and for the inconvenience caused. As per the update we have not received the product at our returns desk; therefore, we will be unable to proceed with the refund.

Thank you for your support & co-operation.

Regards
Myntra.

They asked me the proof so I said I will give the call recordings but they are not accepting the recording instead they are asking the SMS confirmation of returned product. This is clear cheating.

Quick Details
Your order ID
[protected]-9435103

Have placed an order for a t-shirt (Allen solly junior, boys white and navy blue striped polo collar t-shirt), but i received a wrong t-shirt 12th august, (Attaching the image of this wrong t-shirt). So i placed a exchange request mentioning the reason - wrong product delivered, the design doesn't match. The pickup person came on 26th august, but he refused to exchange it as he had the image of the different t-shirt (Which i had actually ordered, but hadn't received). He told me to speak to the customer care, where i called, but no one pick up the call. I have registered my complaint to myntra customer support, sent them th eimages of the received t-shirt, its tag as suggested by them and on 31st of august they sent me a message that due to some internal issues, they are cancelling my order and will refund the amount. They didn't refund the amount and when i again raised this issue to heir help centre, they closed the issue without resolving it (No refund, no return). Why should accept the t-shirt of their choice?
And how can they close the issue without actually solving it? I am raising the issue and they are simply closing it. They are wasting my time also.

We received the product which was not the same which we ordered. We returned and the same was picked up within the two hours of delivery. The delivery man checked everything in front o[censored]s and marked status picked up. After some time we received message that return is kept on hold citing that return dress does not completed the norms. And now they are keeping us waited for refunds.
For last 1 week they are just reverting on our complaint again and again that wait for 48 hours

My name is siddartha sonowal and I ordered a jeans and a t shirt on 17 th aug 2020. And the delivery time was like 2 sep. But till now i haven't received any update yet. My myntra order no is[protected]-5732303 and ecom express courier tracking no is [protected]. Payment has been deducted already. This time i am really unhappy with myntra.
Hope to get some response from myntra. My main id is [protected]@gmail.com and my contact nos is [protected] and [protected]

We ordered seven products as one order and we received two deliveries which contains only 4 products and we see three products are missing but the status is provided as delivered in Myntra website. We opened a issue providing all the details in Myntra Website and tried calling customer service couple of times and received response they will check and get back to us. After few days, we saw the issue that is raised in Myntra website is closed saying they have done some quality check from their end and verified whether all seven products left Myntra or not.
But even we repeatedly saying we did not receive our three products, they are considering that and saying As the issue is already closed/declined, we cannot do not anything.

As Iam getting the same response from all of them, I requested a call from Myntra Supervisor and reported the same issue. We are hearing the same issue even from them.

We are saying we lose our money, they really do not care about that. They are not even considering our request and they are sticking with the same response

Hi,

I have ordered for apple airpods 2 and myntra has delivered airpods 1 which i did not opt for.
Now it has been a month long and these people are not even giving me resolution

Its a waste of money and very much unethical of a big brand myntra.

If it doesnt work here. I will go to the consumer court and sue myntra

Attached are the photos and conversations i had with myntra

Hi

I ordered the product on 31st august and the delivery date was showing 5th september but till today i have not received any update regarding my order.

No one called me nothing and the amount has been deducted from my card and i am waiting for my order.

Please update me!!!

Note: this is the second time i am facing this issue.

Regards,
Shivam

My order no.[protected]-9966703 I ordered a top and heels i returened both at the same day of delievery both were pickuped at same day top was successfully returned i got the refund but the heels of mast and harbour was put on hold i registered issues but it was closed and no steps were taken and it was claiming that heels had dirty sole but as itwas returned same day how is it possible i mentioned that heels already had dirt and now as in attached photo the return is successful but i didnt got the refund nor the heels are reshipped

I purchased a product (Jaipur kurti) from myntra which i later had to return. I returned the product on the 02/08/2020. Myntra claimed that the refund was processed on 04/08/2020 and it would be credited within 7 - 10 days. But the amount of rs 769 has not yet been credited to my account. After calling the customer service of myntra, they gave me reference no igaizruch0 and informed me to get in touch with my bank. I gave a complaint to my bank but the refund has not yet been credited to my account till date. I have been calling myntra but they do not seem to be of any help. Please help me to get my refund back.

Hello,

I had ordered 2 bodyshop products from myntra.com on 31st july but i got 1 t-shirt delivered to my house with someone else's bill inside the packet. I immediately called myntra customer care and explained them that they have send me a wrong product i was assured by the representative that i will be refunded with my rs 1000/- as its totally myntra's fault. They send a delivery boy to my house to pick that 1 tshirt i returned it to myntra and i only recieved rs 500/- from them in aug. I have called them 30 times till today for my remaining 500 /- but no one in cust care or their managers are helping for it... Looks like they just dont care for their customers... Looting money, sending wrong products to customers and than not returning their money is seriously harrasing me. Please help me

I have ordered one h&m trousers it had stained before hand and the fitting was also not good so i decided to return it within two days the delivery boy has done late to pickup the product so its not fault and then he took the product with him and put the product in hold so i contact to customer support they asked me to wait for 3 days then again when i call them they asked me to wait for more 2 days they are so irresponsible and after 5 days they emailed me that your return in rejected because you have used the product like what the hell what is the guarantee that i have use the product and it was not defective before hand what is the guarantee that due to mishandling of the delivery agent product has stained how can you just blindly cheat... I want my money back thats all. If you myntra don't trust your customers why will i trust you. I got fredup telling them that i have not used the product pls trust me but they only care about money not there customer.. The trouser cost was 2399 it was costly i can't waste my money like this i want it. And now they have re shipped me back that product and then again i returned the same product and this time delivery boy refused to take the product and asked me take pre approval from myntra support so again i called myntra support they again asked me to wait 3 days and now its already two days i m jst waiting for there approval what kind of approval man i have not used the product should i write that with my blood then you will understand.. I want my money back. If my money doesn't come back i m not going to shop from myntra in my life.
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I have ordered one h&m trousers it had stained before hand and the fitting was also not good so i decided to return it within two days the delivery boy has done late to pickup the product so its not fault and then he took the product with him and put the product in hold so i contact to customer support they asked me to wait for 3 days then again when i call them they asked me to wait for more 2 days they are so irresponsible and after 5 days they emailed me that your return in rejected because you have used the product like what the hell what is the guarantee that i have use the product and it was not defective before hand what is the guarantee that due to mishandling of the delivery agent product has stained how can you just blindly cheat... I want my money back thats all. If you myntra don't trust your customers why will i trust you. I got fredup telling them that i have not used the product pls trust me but they only care about money not there customer.. The trouser cost was 2399 it was costly i can't waste my money like this i want it. And now they have re shipped me back that product and then again i returned the same product and this time delivery boy refused to take the product and asked me take pre approval from myntra support so again i called myntra support they again asked me to wait 3 days and now its already two days i m jst waiting for there approval what kind of approval man i have not used the product should i write that with my blood then you will understand.. I want my money back. If my money doesn't come back i m not going to shop from myntra in my life.

Respected authority,

I have ordered a french connection watch worth rs, 3547 from myntra on 31 aug 2020.

The parcel got delivered on 4 september 2020. And when i opened the packet, i found no watch inside the box. There were just the watch manual and the cushion for the watch. I immediately called the delivery boy and he asked me to raise the complaint with myntra.

I lodged the complaint with myntra and they told they will come back to me by 8 september. On 7 september they emailed me my query is resolved

I lodged the complaint with myntra and they told they will come back to me by 8 september. On 7 september they emailed me my query is resolved with the reply saying as per their quality check they have shipped the product properly.

I reopened the issue and requested a call back though myntra app & twitter. I received a call back on 8 september afternoon. After a discussion on call, they told they won't do anything and they're fine if i file a case against them.

I wish to complaint that either their quality check/shipping team or delivery partner would have done some mischief which they are not trying to find. I am ready to share my pan, itr which will show i am a service person earning decent money, so why would i lodge such complaint out of nowhere.

We have puchased online jackets of rs.4874/- from myntra on 27.08.2020, its order no. 115042306089525656401. They have delivered damage product on 2.09.2020 at 6:30 evening. At the time of delivery i was not in home, i came from office at 7:30 evening and open the parcel and i saw the jacket was heavy cut in back side of jacket and left sleeve of jacket. I have raised return request in myntra site at evening 8:30. And next morning around between 10 am to 10:30 am, parcel picked by myntra delivery boy. After some time i i received a message that your return process is hold. On 3ed sep. 2020 i raised the complaint no in[protected] on myntra site reason for hold. On 04.09.2020 they closed the request and give the reason that your request for exchange decline due to damage and used product. And i have again raised the complaint no. In[protected] on 04.09.2020 on the same but they didn't response and the damage product which was picked on 03.09.2020 was delivered on 07.09.2020. My concern is that damage product was delivered by the myntra and in short time it is not possible so much damage. We enclosed her video of damage jacket, which is not possible to damaged within 2hours. Simple company has intentionally send the damage product and used product to me. Please help

I bought an armani exchange men’s watch from myntra.com (Order no:[protected]-1670503) sold by the sellers truenet commerce. The watch is an absolute fake. I bought the watch on 20th june 2020 and it got delivered a month later on the 20th of july 2020. After a million complaints it got delivered after a month. Next, i took the watch to get the strap adjusted according to my wrist at a registered titan store and to my astonishment...

I have odered a jeans from myntra heaving order no 2929301 then i have returned this oder due to uncomfortable fit. On 13july my refund succeeded successfully with in 10 days it has to b done in my account but till from 23rd july my refund not received to me i have been calling again and again for this but no posiive response from myntra side pls solve the matter

I have ordered 3174 rs of clothing in myntra online and did not receive any order confirmation in the myntra app nor an email confirmation about the order, but the amount got deducted from my account. Please help me in confirming and delivering my order or please return my amount back. I placed the order on sep 4th and no information or reply about my complaint till today, 7th sep. Please respond quickly.