Myntra.com — Bank account debited but order not placed

I placed a order on 8th July on Myntra and i got a message of order confirmed on site after payment and bank account got debited. But when checking in My order section, no order was placed. Calling support i got a reply that you need to wait for 7-10days for the refund. I once again placed the order on next day as i needed the product urgently. But again same thing happened and my bank account again got debited with no status of order placed on myntra site. This time i called myntra support and asked if there is any problem in my account they said your account has no problem and again you need to wait and you can call back for status update. The support person told me we don't have any complaints mail id or number neither we register complaints. You just need to wait and asking on whether i will get a call back on my issue resolve, they said no you only have to call again. Very unprofessional behaviour from the myntra support team. Still waiting for my money and status on my order.