Myntra.com — Biba teal green kurta set

I had placed return request in myntra with reason that product looks old and used, after that pickup boy picked up product after properly cheking it, then i got msg that product is on hold bcz tags are missing and now i got msg return request declined, even though tags was intact at time of pickup then only pickup boy picked it up, generally pickup boy refused to pickup if anything is missing, i dont know what toh do, bcz i havent used the product as i had received it in defective condition only