Myntra.com — biba yellow solid kurta plazzo and dupatta

Address: New Delhi, Delhi, 110058

Website: Myntra.com

My order from biba came incomplete, without dupatta. I also wanted a size exchange so i placed an exchange order.
Delivery guy told me to get an approval cos the piece was not complete and my exchange was not fulfilled.
I got an approval and once again deliver guy came... But this time he came with some wrong product (Instead of my size exchange, he got some very small thing...).
I had a doubt so opened packet in front of him and rejected the exchange. I kept my original incomplete set and refused to take this order, which was not mine at all.

Now, rather that handling my exchange, myntra people gave marked my order as delivered and closed order.

I have made soo many calls, complaint n8mber 803...
Spoken to so many people.. Everytime a new escalation manager calls me or emails me to say.. Mam you have received your order...

Now, currently, im so pissed off with myntra that i just asked for a refund. My complaint has been going on for i think august 10th ir 11th.. But no closure...

Just that one day, i could see a return option on my product so put it for a refund.
Now again, the same delivery boy comes and says mam your item is incomplete and i cannot accept, please take approval again...

And now again new escalation manager comes into picture and says you already received the exchange!!!

Goshh! How do i explain that still have the original l size with me...
Nothing else got delivered to me???

Pleasee, i have only one request, please attach approval so i can get my refund..

And second, dont get a new escalation manager to call me.. To explain my issue and repeat same loop again...
I have done this with at least 4 people... Meghna, surbhi, narender, and now some new guy emailed yestetday saying same nonsense!!

Note: one manager tried to show me proof of delivery also... That i had signed...
When i cross-checked.. It was not my s9gn or any of my family member sign... So did they just forge a signature wiyhout any delivery??? Thats a criminal case!!