Myntra.com — blocked my account and not refunding my money

Address: The Logistics Manager, The Returns Desk, Vector E-Commerce Pvt Ltd., 7th Mile, Krishna Reddy Industrial Area, Kudlu Gate, Opp Macaulay High School, behind Andhra Bank ATM, Bangalore – 560068., Bangalore, Karnataka, 110085

I have a concern about my Myntra account. I have to return my product on myntra app but after discussing with customer care, that people are saying that they blocked my account due to some security breach but the product will be picked up after conveying you on the email. The customer care people didn't sent me email regarding product return but they reply the same email again n again that your account had been blocked. As per company policy if a person don't like any product, myntra is responsible to return that product and refund the amount. But in my case myntra customer care people are not following their company policy. I have called several times in last 7 days in myntra customer care but they are making me fool and saying "AAP NISHCHINT RAHIYE AAPKA PRODUCT RETURN HO JAYEGA". Kindly take same strict action for my problem.

Thanks and regards
Taranjeet Kaur