Myntra.com — Boat Airdopes 441

I ordered Boat Airdopes 441 (wireless earphones) on Myntra. I opened it, charged it and checked if it's working. The left earpiece wasn't giving any audio, I tried everything mentioned in the manual; factory reset etc. The touch on the left earpiece was working which means it was paired, so clearly it was an defective item.

I immediately reached out to Boat for this, and two days later they replied that they can only help with warranty and for exchange I should reach out to the purchase platform (Myntra in this case). Then I raised a complaint with Myntra and they told me that since this product is non returnable they won't provide exchange and I should reach out the brand Boat.

This is a scam, I received a defective product, I should get a replacement.