Myntra.com — Cheating of rs 1302 and 15 days of mental harassment

Address: Bengaluru. AKR Tech Park- B Block, 7th Mile, Off Hosur Road Kudlu Gate, Krishna Reddy Industrial Area Garebhavipalya, Singasandra. HQ., Bangalore, Karnataka

In this era of modifying and improving CUSTOMER service almost eveyday for hassle free experience here comes the ### experience I can ever have from the one and only @myntra @iammyntra . I repeat and request please value your CUSTOMER's time, patience, efforts and loyalty. 1 week of everyday calls of 30 mins each, no HELP served !!! Now it almost feels like beating my head against a brick !!! Kudos @myntra what an amazing CUSTOMER experience served !!!

I ordered a dress women abstract tie die kurta which got delivered on december 17th. The packet was torn so the delivery boy called and asked me to come, check and take the parcel as the packet is torn he cannot keep it in security. I went on to collect it and found the cloth in good condition so I took the parcel to try and check, the delivery boy didn't provide me with the packet. The dress was badly fit hence i wanted to return it . I went on to the app and to my shock the product was never delivered to me. It showed on the site that the product was RTO ( Return to the origin ) which was bizzare. I reached out to the CUSTOMER CARE they said some technical glitch, so i reached back again on 21st, 23rd, 24th when i didn't receive a response. They again assured they will give a prompt reply which I didn't receive. Then they asked for the product tag and image, i provided them with the same, they asked me to mail them also because there was some glitch in my app, i did that also, then after 4 days they asked me for the invoice i informed them that the delivery boy as informed before never gave me the packet, after calling for again 6 days I get a response that they wont refund me the amount.

1. Poor packaging - torn packet ( company fault )
2. Poor system - ( delivery boy delivered but marked it as Rto )
3. Poor deliVERY SERVICE - ( he took the money in his personal account )
4. CUSTOMER CARE harassed me and wasted my time for legit 15 days

All these pain to just listen a no, myntra cheated me with 1302 rs and my enough of productive time, efforts and patience.

I hope something can be done in this regard.