Myntra.com — Clothes return issue

Website: www.myntra.com

Hello, my name is Anmol I have had ordered
two pairs of jeans from Myntra that got delivered on 10th of June 2022 but then I found that the size was not correct so I placed a return request on the app and the app says that the return will be attempted within 7 working days.
Now on the very next day that is on 11th june a guy came at the return address and said that he was from myntra and came here to collect return from Anmol Saxena.
So I gave those jeans to him and he left. Now 2 hours later one more guy came for the same pickup, I told him that the order was already picked up. He told me that I was assigned to pick your return,
So I called the customer care they said they had no clue about this and they cannot help me in any way as the return was not attempted.
This happened because there was not any confirmation or OTP system so that we would know if the pickup boy was actually the pickup boy or is it a fraud.
I want to raise complaint against myntra because it was their fault not confirming the customer.
What would be the fault of customer if someone will come at the door and claim that he is from myntra then how will the customer is supposed to confirm that he is not lying.
I lost my money here and also those clothes.
Was this information helpful?
No (0)
Yes (0)
Myntra.com customer support has been notified about the posted complaint.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Myntra.com
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    8%
    Complaints
    9819
    Pending
    0
    Resolved
    807
    Myntra.com Phone
    +91 80 4354 1999
    Myntra.com Address
    Survey No.17/9-B, Maruthi Chambers, Ground & 1st Floor, Annexe, Roopena Agrahara, Bommanahalli, Bommanahalli, Karnataka, India - 560068
    View all Myntra.com contact information