Myntra.com — complaint against missing item in a courier package

Address: Myntra designs pvt Ltd, AKR tech park B block Krishna reddy industrial area, 7th Mile, Kudlu gate Bangalore 560068, 135001

I ordered a mi black wrist band (Order no.[protected]-6533803 on myntra on 14th july 19. Recieved the package by paying rs 1999 on 16 july. Opened the box (The courier boy was still there taking a call) when i found that except for the manual book and cable, rest was missing - including the wrist band. I interrupted and stopped the courier boy to inform him of the missing piece of item. He suggested i call up myntra customer care which i did within 2 minutes (Check the log). I spoke with a representative and told him categorically that the delivery boy had witnessed the absence of the band after the parcel was opened. She registered my complaint and assured of resolution - informing email by 19 july. However, she did not give me the complaint number or anything for the fact that i had registered the complaint. After calling a couple of times (For a couple of days) i finally got an email on 22 july 19. The extract of which is below :-

This is e-mail is regarding your concern related to missing product in your order number 111498295234486533803

As per your claim the mi unisex black band 3 was missing from the shipment. After conducting a thorough investigation and review your claim we have found that the product were dispatched from our warehouse in proper sealed package. Confirmed from logistics that package was delivered in sealed and pristine condition.

Now concerning the above statement i fail to understand why none of the details or the pictures of the opened box or the picking up of the box or cross questioning of the courier boy was done. The reply to the customer is cryptic and of course there has been no responsible investigation. If the case is not resolved legal recourse will be taken.

Sam gill
[protected]
Rita beck gill
[protected]