| Address: 559-A new Ashoka garden bhopal, 462023 |
This is with reference to my order #[protected]-3925103. I had ordered a three-piece suit (Waist coat, blazer and trousers) from myntra.com worth rs. 8064 on 10th april, 2019. The suit was not a good fit, so i opted for exchange and replacement for a larger size. The delivery man took the order and gave the exchange at the same time. However, when we checked the replacement, we found out that it was incomplete. It only had the blazer (Waist coat and trouser were missing). I applied for return and replacement of this incomplete order right at the moment. The delivery guy who came for the pick up next day denied to take the item saying that it was incomplete and asked us to contact myntra customer care. On speaking with the customer care, they acknowledged our request and reopened our pickup request. The delivery guy came to our house and picked up the incomplete order. However, for several days, the myntra app showed “pickup failed” status. We then got a call from the delivery agency saying that the incomplete order which they had picked up has not been accepted by myntra and it will be returned back to us. However, we refused to accept this incomplete order.in the meantime, myntra also deactivated my account without any prior warning as a result of which i was unable to track the order or take any further action. After some days, i got a call from myntra saying that that the incomplete order had “failed to meet quality standards” which myntra cannot accept and we must accept this incomplete and faulty order or they will close the case as "resolved”. We said that this is not acceptable to us, but myntra said that this is their final resolution and they will neither be able to refund us the amount nor give us the complete order which i paid for. As of now, we have not heard from myntra and not even received the incomplete order. I sense there is some kind of foul play by the myntra operations team and want this case to be duly investigated.
Exchange order no.[protected]-0915203
Date of delivery. 17th april, 2019 Was this information helpful? | 
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