Myntra.com — damaged product received

Address: Jaipur, Rajasthan, 302012

I ordered boat rockerzzz 255 earphones from myntra. When the product is delivered, the condition of box is very bad and when i open the box, one earpiece is already damaged and i also cannot received extra ear buds which everyone gets. Then, i contact myntra customer care, the told me to wait but today they told me that my return request is declined.