Myntra.com — Damaged product sent and refused to take it back

I ordered item which is received completely damaged when I opened the box. I immediately raised the return request. In return request I select reson that item is damaged which is given on Myntra application.
After few days person came to pickup returned item. But he refused to take it return.
When I called customer care they said we will arranged the return.
But on my surprise they sent message said you have to self shipped this item because your pincode is not eligible for return.
This is completely unfair they never mentioned this when I place the order. When I placed the order it says 7 layer quality check has been done. Still I got damaged item. Even for return item site has not mentioned that this item has to self shipped for return.
Even for self shipment there is no surety that I'll get refund. So I think Myntra should take damaged item and raise refund.