Myntra.com — decline refund for missing item

Address:

SECTOR 86 GURGAON, 122004

Dear sir,

I am writing to you because online company www.myntra.com refused to refund my money. I knew about you and you may help me.

I had purchased three t-shirts from www.myntra.com and package had only two t-shirts which looks used therefore i had return two t-shirts and informed to myntra that i am missing one t-shirt on the same day of delivery 8th april 2019.

After several follow-up, myntra took approx. One month to reply that they can’t see missing item in the package, and they will not refund my rs 566.00 money.

Order date and time:[protected]
Order number:[protected]-7346903
Payment type: credit card
Product details:
Harvard men navy solid henley neck t-shirt size m qty 01 rs. 566.00
Allen solly men black self design polo collar t-shirt size m qty 01 rs. 629.00
Roadster men maroon solid polo collar t-shirt size m qty 01 rs. 671.00

Order delivery date:[protected]
Complaint logged on[protected]

Once i told to myntra that i will go to consumer court, they said you can go but they will not refund the money.

Can you please help me to get my refund.

Thank you
Kind regards,
Dinesh verma
[protected]